INTRODUCTION
- Full Process Service
- All-weather Service
- Wholehearted Service
- Omni-directional Service
- Accurate Control
- Accurate control of cost accounting, scientific calculation of expected profits, to achieve cost reduction and efficiency, profit can be expected.From equipment selection and program planning in the early stage, to equipment capacity optimization and improvement in the middle stage, and then to after-sales service in the late stage, we have a professional project manager to track the whole process, for you to avoid risks, improve the value of the project. اتصل بنا
- Customize Service
- According to customer’s actual demand, we will work out several process plans,and then compare them, choose the most reasonable solution，realize personal customization.Our service throughout the field survey of terrain environment, production line design, raw material testing, cost analysis, project investment budget, equipment installation and debugging and so on. اتصل بنا
- Site Inspection
- Focus on more than 90 countries and regions in the world of successful cases, you can spot a single machine or even every step of the entire production line, refer to the operation and profit situation of nearly a thousand customers，check the whole service system from design team to maintenance team，witness the realization of the investment value of the whole project. اتصل بنا
- دعم التدريب
- We send experienced technicians to provide systematic training, to better meet the needs of the project.During the operation of the technical staff on the client side, our training instructors will also continue to follow up the operation of the project to ensure the orderly implementation of the project. اتصل بنا
- Richi Oversea Call Center We provide a complete service system for freeing you away from any worries in using our machines.
Service Principles
We wiil wholeheartedly provide product information, technology support and good service for you.
- Customer Focus
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We acknowledges that the goal of any customer purchasing Richi products is to earn profit and find value. Thus our service people should have comprehensive service abilities and be able to guide the customer in how to master the operations, maintenance, construction and repair of our machines.
- Maintenance Priority
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We solve on-site problems as soon as possible for we solve those on-site problems as soon as possible in the use of• arising in the use of equipments to ensure the normal operation of equpments according to the principle of “Troubleshooting before Accountability”.
- Honesty and Trustworthiness
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During services, we take honesty as a priority and must not cheat customers based on facts.
- Meeting Demands
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During services, we pay close attention to and meet customers’ reasonable demands to free them from worries. For critical customers, we should provide higher-quality services to improve their experiences.
- Results-oriented
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The service technicians should carry out work for results and have always deemed it their duty to solve problems successfully.
- Timely Feedback
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For customer demands and customers’ major complaints that cannot be solved in time in a service center, we must give feedback to the market service technicians for assistance.
If Richi Machinery is in operation in key projects(evaluate before sale), the customer will receive special services from Richi (free special coating service, on-site service, extended on-site service). These special services will allow customers to work more freely without any worries.
- Free technical enquiries with our experts.
- Free repair service during warranty period.
- Free special services for all key construction projects.
- Free training of operators and repairs staff.
- Free maintenance service tracking (customer provide resources)
- Special Services for Key Projects
