Accurate control of cost accounting, scientific calculation of expected profits, to achieve cost
reduction and efficiency, profit can be expected.From equipment selection and program planning in
the early stage, to equipment capacity optimization and improvement in the middle stage, and then to
after-sales service in the late stage, we have a professional project manager to track the whole
process, for you to avoid risks, improve the value of the project.
According to customer's actual demand, we will work out several process plans,and then compare them,
choose the most reasonable solution，realize personal customization.Our service throughout the field
survey of terrain environment, production line design, raw material testing, cost analysis, project
investment budget, equipment installation and debugging and so on.
Focus on more than 90 countries and regions in the world of successful cases, you can spot a single
machine or even every step of the entire production line, refer to the operation and profit
situation of nearly a thousand customers，check the whole service system from design team to
maintenance team，witness the realization of the investment value of the whole project.
We send experienced technicians to provide systematic training, to better meet the needs of the
project.During the operation of the technical staff on the client side, our training instructors
will also continue to follow up the operation of the project to ensure the orderly implementation of
We wiil wholeheartedly provide product information, technology support and good service
We acknowledges that the goal of any customer purchasing Richi products is to earn profit
and find value. Thus our service people should have comprehensive service abilities and be
able to guide the customer in how to master the operations, maintenance, construction and
repair of our machines.
We solve on-site problems as soon as possible for we solve those on-site problems as soon as
possible in the use of• arising in the use of equipments to ensure the normal operation of
equpments according to the principle of “Troubleshooting before Accountability".
Honesty and Trustworthiness
During services, we take honesty as a priority and must not cheat customers based on facts.
During services, we pay close attention to and meet customers’ reasonable demands to free
them from worries. For critical customers, we should provide higher-quality services to
improve their experiences.
The service technicians should carry out work for results and have always deemed it their
duty to solve problems successfully.
For customer demands and customers’ major complaints that cannot be solved in time in a
service center, we must give feedback to the market service technicians for assistance.
Do you need help and service?
If Richi Machinery is in operation in key projects(evaluate before sale), the customer will receive special
services from Richi (free special coating service, on-site service, extended on-site service). These special
services will allow customers to work more freely without any worries.
Free technical enquiries with our experts.
Free repair service during warranty period.
Free special services for all key construction projects.
Free training of operators and repairs staff.
Free maintenance service tracking (customer provide resources)