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SERVICE
INTRODUCTION
Full Process Service
All-weather Service
Wholehearted Service
Omni-directional Service
Accurate Control
Accurate control of cost accounting, scientific calculation of expected profits, to achieve cost reduction and efficiency, profit can be expected.From equipment selection and program planning in the early stage, to equipment capacity optimization and improvement in the middle stage, and then to after-sales service in the late stage, we have a professional project manager to track the whole process, for you to avoid risks, improve the value of the project.
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Customize Service
According to customer's actual demand, we will work out several process plans,and then compare them, choose the most reasonable solution,realize personal customization.Our service throughout the field survey of terrain environment, production line design, raw material testing, cost analysis, project investment budget, equipment installation and debugging and so on.
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Site Inspection
Focus on more than 90 countries and regions in the world of successful cases, you can spot a single machine or even every step of the entire production line, refer to the operation and profit situation of nearly a thousand customers,check the whole service system from design team to maintenance team,witness the realization of the investment value of the whole project.
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Training support
We send experienced technicians to provide systematic training, to better meet the needs of the project.During the operation of the technical staff on the client side, our training instructors will also continue to follow up the operation of the project to ensure the orderly implementation of the project.
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Richi Oversea Call Center We provide a complete service system for freeing you away from any worries in using our machines.
International Service Hotline:+0086-371-63752859 Email:enquiry@richi-machine.com

Service Principles

We wiil wholeheartedly provide product information, technology support and good service for you.

Customer Focus

We acknowledges that the goal of any customer purchasing Richi products is to earn profit and find value. Thus our service people should have comprehensive service abilities and be able to guide the customer in how to master the operations, maintenance, construction and repair of our machines.

Maintenance Priority

We solve on-site problems as soon as possible for we solve those on-site problems as soon as possible in the use of• arising in the use of equipments to ensure the normal operation of equpments according to the principle of “Troubleshooting before Accountability".

Honesty and Trustworthiness

During services, we take honesty as a priority and must not cheat customers based on facts.

Meeting Demands

During services, we pay close attention to and meet customers’ reasonable demands to free them from worries. For critical customers, we should provide higher-quality services to improve their experiences.

Results-oriented

The service technicians should carry out work for results and have always deemed it their duty to solve problems successfully.

Timely Feedback

For customer demands and customers’ major complaints that cannot be solved in time in a service center, we must give feedback to the market service technicians for assistance.

Do you need help and service?

If Richi Machinery is in operation in key projects(evaluate before sale), the customer will receive special services from Richi (free special coating service, on-site service, extended on-site service). These special services will allow customers to work more freely without any worries.

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